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Business / IT Process Design
Process design projects are framed largely by organizational focus and priorities and hence can differ significantly from one organization to another.
However, by and large, they are born out of some combination of the following common strategic priorities:
- The need to increase operational efficiency
- The need to re-evaluate business practices as part of an organization restructure
- The need to evaluate new business ventures, e.g., joint ventures, outsourcing
- The need to manage and more effectively leverage/share its knowledge resources and information assets
Cornerstone can help companies realize greater value and productivity from its business activities by redefining how they operate and unleashing hidden capabilities that have been overlooked through ‘in the box’ thinking. While creating the change through business process redesign, we recognize the need to effectively manage and integrate the change in parallel as depicted below.
Creating the change
- Outline business drivers for process improvements and establish objectives
- Complete review of all detailed processes
- Analysis and identification of failure points in current processes
- Process redesign and creation of new process flows and descriptions
- Alignment of new processes to industry standards and best practices
- Evaluate technology impact and alternatives
- Analysis of resource requirements necessary to execute new processes
- Prepare roadmap for the transition to the new processes
Managing the Change
- Change management training and roll out to the organization
- Creation of critical success factors and key performance indicators
- Monitoring and tracking of ongoing operational performance to identify incremental continuous improvement opportunities
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